Non-profit organizations may be eligible to have an energy assessment of their facilities at substantially reduced cost. An energy assessment is an important first step in understanding your energy usage and discovering ways to make your building more energy efficient and comfortable. The Delaware Sustainable Energy Utility (SEU) will cover 90% of the cost of an assessment, which can run from $900 to $1,600 depending on energy usage. Visit Energize Delaware for more information, or contact the SEU Executive Director Tony DePrima at (302) 883-3038 or by e-mail.
First State Community Action Agency is offering cooling relief by providing energy-efficient air conditioners to eligible low-income households in Kent and Sussex County Delaware through its Summer Cooling Assistance Program (SCAP). Residents can now apply by appointment to see if they qualify to have an energy-efficient AC installed in their home.
As the temperatures begin to rise, it’s important to make sure your air conditioner is in peak operating condition for the summer. A properly maintained air conditioner can also help you save money on energy bills: just replacing a dirty, clogged filter with a clean one can lower your air conditioner’s energy consumption by 5% to 15%! Learn more about maintaining your air conditioner (central or window units). Energy.Gov offers more simple and easy Spring and Summer Energy-Saving Tips.
Biden warns consumers to be wary of aggressive door-to-door sales (released June 26, 2014) – “Attorney General Biden’s Consumer Protection Unit has learned of several incidents where Delaware homeowners have received unsolicited visits by salespersons who attempt to convince them to switch utility providers.” Continue reading…. If you have any questions or concerns about the supplier, contact the DPA at 1-888-607-2427.
Alert! Protect Your Account Information
The DPA has been advised that there has been a company going door-to-door claiming to be a contractor of the Public Service Commission (PSC) and asking for account information for Delmarva Power & Light customers in order to correct a billing error. That information is then used to switch the customers electricity supplier without their explicit consent. The PSC does not solicit, or contract with companies to solicit, customers on behalf of electric suppliers. If you are solicited in person or by phone by someone specifically claiming to represent the Public Service Commission or Delmarva Power & Light, do not divulge any personal information, including your utility account number, and contact the Public Service Commission at (302)736-7500 or (800) 282-8574.
Delmarva Power and Light, Inc. (“Delmarva Power”) is the only electric distribution company (“EDC”) regulated by the Delaware Public Service Commission (“PSC”)
Delmarva Power has a number of programs designed to help its customers, some of which are highlighted below. DPA is offering this information as a service to the customers we represent, but we do not administer or control any of the listed programs. Please contact Delmarva Power directly for more information.
Listed below are links to a variety of resources that offer tips and advice on reducing your electric usage to save on your energy bill. We provide links to these sites as a convenience only, and linking to an external site does not represent DPA endorsement of that site. We cannot control the content or vouch for the accuracy of the information contained on other sites, and we are not responsible for any consequences of visiting such linked sites. However, should you discover inappropriate, offensive, or misleading materials on a site we have linked to, we would appreciate it if you would contact us at email@example.com so that we may take appropriate action.
Termination of Service for Non-Payment:
Be Proactive! If you experience difficulty paying your utility bill, contact your service provider as soon as you realize there may be a problem. In most cases, your utility provider is willing to work with you to avoid terminating your service. Your service provider will also provide you with the contact information of organizations offering financial assistance, or you can contact the Delaware Helpline by dialing 2-1-1. If you do find yourself facing an unavoidable termination, you should know that there are certain consumer protections in place to avoid causing additional harm or distress:
When it comes to electric supply, Delmarva Power customers have a choice. Delmarva Power will continue to delivery electricity to homes and businesses, but customers may choose the company that supplies the power that Delmarva delivers. Shopping for a supplier has the potential to save customers money on the largest portion of their electric bill – by the end of 2103, over 26,000 residential and non-residential customers were purchasing their electric supply from a provider other than Delmarva. Delmarva will continue to provide electric supply service to customers who choose not to shop through the Standard Offer Service (“SOS”) rate through a PSC regulated competitive process.
Before you shop, make sure have the following information:
In general, if a supplier is offering a per kWh price that is lower than the Residential Price to Compare, you will save money… to calculate how much, multiply your annual usage by the difference between the Price to Compare and the supplier’s price to find your annual savings. If there is a monthly fee in addition to the per kWh charge, you’ll need to include that in your calculations. For example, say an electric supplier has an offer for $0.10 per kWh plus an additional $5.00 per month: if you use 500 kWh in one month, then the true per kWh charge from that supplier is $0.11 per kWh ($5.00/500kWh). If you use less than that, the price per kWh goes up and if you use more, the price per kWh will go down. Make certain that you fully understand all the terms, conditions, and charges before you switch. The PSC does not have jurisdiction over the rates and charges of third party suppliers.
Remember, if you do shop, it is only for the electric supply portion of your bill (about 60% of the total bill). There will be other charges on your bill related to the transmission and distribution of the electricity you use.
Before offering electric supply services to consumers, electric suppliers must be certified by the Public Service Commission. The PSC has specific rules that suppliers must comply with in order to obtain, and keep, a certification. Any questions regarding certification of electric suppliers should be directed to the PSC.
List of electric suppliers, with contact information, currently certified by the PSC. Note: This list is updated periodically, but you are encouraged to contact providers to see if their offerings have changed.