Recent legislation modifying Title 26, Chapter I, Subchapter VII-A removed basic telephone services from the regulatory oversight of the Public Service Commission effective July 1, 2013, except in locations where there is no alternative provider (this includes cable/voice over internet protocol, wireline, or wireless). This means that in most cases neither the PSC nor the DPA will be able to address customer concerns related to billing, rates, or service quality matters.
Lifeline is a federal program that helps eligible individuals pay for wireless or home telephone service. Most telephone companies lower the phone bill each month. Some companies provide free wireless minutes each month. To learn more, visit the Universal Service Administrative Company (USAC) Lifeline Support page, or call USAC’s toll-free number 1-888-641-8722), call the FCC’s toll-free customer service number (1-888-CALL-FCC).