We are your advocate
What We Do
The role of the Public Advocate is to advocate for the lowest reasonable rates for residential and small commercial utility consumers, consistent with a fair distribution of rates and maintaining reliable utility service.
Services We Don't Offer
The DPA does not offer financial assistance. If you need help paying your utility bill, contact your utility provider as soon as possible or dial '211' for the Delaware Helpline. For out-of-state long distance, the number is 1-800-273-9500.
News
Delaware Natural Gas Prices Set to Rise Ahead of Winter Heating Season
Dover, Del—Natural gas prices have spiked in the past six months and are up more than 30 percent since the end of August 2021. This is largely due to increased U.S. demand and the ongoing energy crisis in Europe. According to the Energy Information Administration, about 43 percent of Delaware households rely on natural gas […]
October 2021
Consumer Groups ask Congress for Additional LIHEAP Resources
On December 4th, the National Association of State Utility Consumer Advocates (NASUCA) joined with several consumer groups in asking Congress for additional LIHEAP resources. With initial LIHEAP CARES Act funding fully obligated, this request ensures a continuation of these vital services during these unprecedented times. A link to the full article can be found here.
December 2020
Delaware Public Advocate Named to NASUCA Executive Committee
On November 12, 2020, during their virtual annual meeting, the members of the National Association of State Utility Consumer Advocates (NASUCA) elected their 2021 Officers and Executive Committee. Among those elected to serve on the Executive Committee was the Delaware Public Advocate. This is his second term. This is an important position as NASUCA is […]
November 2020
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Have a complaint against a Delaware regulated utility?
Delaware's Regulated Utilities
Cable
Atlantic Broadband, Comcast Cable, and Verizon Delaware LLC make up the major choices for regulated cable in Delaware. Learn more about all three.
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Electric
Delmarva Power and Light, Inc. ("Delmarva Power") is the only electric distribution company ("EDC") regulated by the Delaware Public Service Commission.
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Natural Gas
Both Delmarva Power and Chesapeake offer a number of programs designed to help their customers, learn more about each of these supporting programs.
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Telecommunications
In most cases neither the PSC nor the DPA will be able to address concerns related to billing, rates, or service quality matters when it come to telecommunications.
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Wastewater
In some cases rather than receiving one bill for water services and a second bill for wastewater services, both bills will be combined into a single bill.
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Water
Delawareans can choose from Artesian, Long Neck, Sussex Shores, Tidewater Utilities, United Water, Broadkiln Beach, Prime Hook, and Wilkerson Water.
Learn MoreOther Utility Information
