We are your advocate
What We Do
The role of the Public Advocate is to advocate for the lowest reasonable rates for residential and small commercial utility consumers, consistent with a fair distribution of rates and maintaining reliable utility service.
Services We Don't Offer
The DPA does not offer financial assistance. If you need help paying your utility bill, contact your utility provider as soon as possible or dial '211' for the Delaware Helpline. For out-of-state long distance, the number is 1-800-273-9500.
News
Delmarva Power files for rate increases in Electric and Natural Gas
Delmarva Power has filed two requests for increases in rates. On Friday, February 21st, Delmarva Power filed a natural gas rate increase request with the Public Service Commission asking the Commission to approve a total increase of about $14.6 million. This requested was followed with a request on Friday, March 6th, for an electric rate […]
March 2020
Investigation Reveals Thousands of Delaware Businesses May be Overpaying for Electric Service
FOR IMMEDIATE RELEASE March 5, 2020 Contact: Drew Slater Public Advocate 302-388-1100 Samantha Hemphill PSC Ombudsman 302-736-7564 Investigation Reveals Thousands of Delaware Businesses May be Overpaying for Electric Service Many Commercial Customers Eligible for Lower Rates from Delmarva Power DOVER – The Delaware Division of the Public Advocate and the Delaware Public […]
March 2020
Third-Party Electricity Companies Using Spoofed Numbers to Target Delmarva Power Customers
FOR IMMEDIATE RELEASE February 21, 2020 Contact: Drew Slater Public Advocate 302-388-1100 Samantha Hemphill PSC Ombudsman 302-736-7564 Consumer Warning Third-Party Electricity Companies Using Spoofed Numbers to Target Delmarva Power Customers Customers can help identify and report unscrupulous companies DOVER – Over the past week, the Delaware Public Service Commission (PSC) […]
February 2020
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Have a complaint against a Delaware regulated utility?
Delaware's Regulated Utilities
Cable
Atlantic Broadband, Comcast Cable, and Verizon Delaware LLC make up the major choices for regulated cable in Delaware. Learn more about all three.
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Electric
Delmarva Power and Light, Inc. ("Delmarva Power") is the only electric distribution company ("EDC") regulated by the Delaware Public Service Commission.
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Natural Gas
Both Delmarva Power and Chesapeake offer a number of programs designed to help their customers, learn more about each of these supporting programs.
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Telecommunications
In most cases neither the PSC nor the DPA will be able to address concerns related to billing, rates, or service quality matters when it come to telecommunications.
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Wastewater
In some cases rather than receiving one bill for water services and a second bill for wastewater services, both bills will be combined into a single bill.
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Water
Delawareans can choose from Artesian, Long Neck, Sussex Shores, Tidewater Utilities, United Water, Broadkiln Beach, Prime Hook, and Wilkerson Water.
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