We are your advocate
What We Do
The role of the Public Advocate is to advocate for the lowest reasonable rates for residential and small commercial utility consumers, consistent with a fair distribution of rates and maintaining reliable utility service.
Services We Don't Offer
The DPA does not offer financial assistance. If you need help paying your utility bill, contact your utility provider as soon as possible or dial '211' for the Delaware Helpline. For out-of-state long distance, the number is 1-800-273-9500.
News
Customer Complaint Leads to Refunds for Thousands of Delmarva Power Customers
FOR IMMEDIATE RELEASE Sept. 17, 2019 Contact: Drew Slater Public Advocate 302-388-1100 Customer Complaint Leads to Refunds for Thousands of Delmarva Power Customers DOVER – Spurred by a single complaint from a customer, Delmarva Power will soon issue refunds to thousands of customers impacted by a recently identified billing error. The New Castle […]
September 2019
DPA Comments on PJM Market Reforms
Last week, Deputy Public Advocate Ruth Ann Price attended PJM’s Annual Meeting in Cambridge, Maryland. Below are highlights from the RTO Insider article with the comments of Ms. Price and the Consumer Advocates of the PJM States, Inc. (“CAPS”). “Getting oversight is critical,” said Ruth Ann Price, Delaware Deputy Public Advocate, during the Public Interest & Environmental Organizations User […]
May 2019
Public Service Commission and Public Advocate Laud FERC Decision on Artificial Island
Statement on behalf of the Public Service Commission Staff and Division of the Public Advocate: “FERC’s decision on February 28th regarding the cost allocation of the $278 million Artificial Island project is a huge win for the Delmarva Zone (Delaware and Maryland). This decision avoids more than $200 million in cost to Delaware residents, and […]
March 2019
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Have a complaint against a Delaware regulated utility?
Delaware's Regulated Utilities
Cable
Atlantic Broadband, Comcast Cable, and Verizon Delaware LLC make up the major choices for regulated cable in Delaware. Learn more about all three.
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Electric
Delmarva Power and Light, Inc. ("Delmarva Power") is the only electric distribution company ("EDC") regulated by the Delaware Public Service Commission.
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Natural Gas
Both Delmarva Power and Chesapeake offer a number of programs designed to help their customers, learn more about each of these supporting programs.
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Telecommunications
In most cases neither the PSC nor the DPA will be able to address concerns related to billing, rates, or service quality matters when it come to telecommunications.
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Wastewater
In some cases rather than receiving one bill for water services and a second bill for wastewater services, both bills will be combined into a single bill.
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Water
Delawareans can choose from Artesian, Long Neck, Sussex Shores, Tidewater Utilities, United Water, Broadkiln Beach, Prime Hook, and Wilkerson Water.
Learn MoreOther Utility Information
