Utility Bill Assistance
Struggling to pay your utility bill? Have your bills increased? Below are some assistance programs that may be able to help you through tough times. LIHEAP: The Low Income Home Energy Assistance Program (LIHEAP) is administered by Catholic Charities and also goes by the Delaware Energy Assistance Program (DEAP). For qualified individuals, LIHEAP can provide […]
PSC Approves Additional Rate Reductions to Customers
FOR IMMEDIATE RELEASE January 31, 2019 Contact: Samantha Hemphill PSC Ombudsman 302-736-7500 Drew Slater Public Advocate 302-388-1100 Public Service Commission Approves Additional Rate Reductions, Returning Tax Cut Savings to Customers DOVER –The Delaware Public Service Commission on Thursday approved an overall rate reduction for regulated utilities from the overcollection of federal […]
Commission Approves DPA Petition to Reduce Utility Rates in Light of Federal Tax Cuts
FOR IMMEDIATE RELEASE January 16, 2018 Contact: Drew Slater Public Advocate 302-388-1100 Commission Approves Public Advocate’s Petition to Reduce Utility Rates in Light of Federal Tax Cuts DOVER – The Delaware Public Service Commission today approved a petition from the state’s Public Advocate to ensure that consumers will receive the benefits of […]
Suez Water Delaware Issues Boil Water Alert
Update (5/25/17 12:00pm): This alert has been canceled after review by the Office of Drinking Water after confirmed clean lab tests. This afternoon Suez Water issued an alert for northern New Castle County residents asking that they boil their water due to a large main break. The following communities are asked to boil their water […]
Water Consumer Information
Important Information Artesian Water Co. customers: By Order No. 8468 (Oct. 22, 2013), Artesian Water Company is now permitted to discontinue service at a location “when a customer is found to be using or receiving unauthorized water volumes through manipulation, bypass or unauthorized use of the meter.” In order to restore service, the customer will […]
PSC Regulated Utilities
Below are the utilities under the jurisdiction of the Public Service Commission (“PSC”). The Division of the Public Advocate may intervene in cases filed at the PSC by any of these utility providers. Don’t wait for a disconnection notice! If you have difficulty paying your utility bill, contact your service provider as soon as you […]
Consumer Information
The Division of the Public Advocate strongly believes that information and knowledge helps to empower customers. With that in mind, we have created dedicated web pages related to regulated utility services – electric, natural gas, cable, water, wastewater, and telecommunications – and offering important information on topics such utility programs, financial resources, conservation, and others. […]
Frequently Asked Questions (FAQs)
What is the Division of Public Advocate? How does the DPA represent consumer interests before the PSC? How else does the DPA work for consumers? What should I do if I have a question or complaint about my utility bill or service? Who can I contact if I have a complaint with my long distance […]
About the Division of the Public Advocate
The Division of the Public Advocate (DPA) was established in 1978 after public outcry over steadily and sharply increasing electricity rates. In establishing the DPA, the General Assembly charged the Public Advocate with representing consumer interests whenever PSC-regulated utility companies in Delaware seek changes in the delivery of services or changes in rates for electric […]
Artesian Water Company, Inc. Filed an Application
Artesian Water Company, Inc. filed an application (PSC Docket No. 14-132) seeking an increase in total revenue of slightly more than $9.98 million. This represents an incremental increase of 12.59%a however, by including the Distribution System Improvement Charge (“DSIC”) of 3.32% currently in place, which is set to zero upon filing for a general rate […]
