Telecommunications Consumer Information
Regulated Utilities Legislation modifying Title 26, Chapter I, Subchapter VII-A removed basic telephone services from the regulatory oversight of the Public Service Commission effective July 1, 2013, except in locations where there is no alternative provider (this includes cable/voice over internet protocol, wireline, or wireless). This means that in most cases neither the PSC nor […]
Electric Consumer Information
Important Information Non-profit organizations may be eligible to have an energy assessment of their facilities at substantially reduced cost. An energy assessment is an important first step in understanding your energy usage and discovering ways to make your building more energy efficient and comfortable. The Delaware Sustainable Energy Utility (SEU) will cover 90% of the […]
Cable Consumer Information
Regulated Utilities Atlantic Broadband Comcast Cable Verizon Delaware LLC | En Español Utility Programs Many cable providers offer programs designed to help their customers, some of which are highlighted below. DPA is offering this information as a service to the customers we represent, but we do not administer or control any of the listed programs. […]
PSC Regulated Utilities
Below are the utilities under the jurisdiction of the Public Service Commission (“PSC”). The Division of the Public Advocate may intervene in cases filed at the PSC by any of these utility providers. Don’t wait for a disconnection notice! If you have difficulty paying your utility bill, contact your service provider as soon as you […]
Consumer Information
The Division of the Public Advocate strongly believes that information and knowledge helps to empower customers. With that in mind, we have created dedicated web pages related to regulated utility services – electric, natural gas, cable, water, wastewater, and telecommunications – and offering important information on topics such utility programs, financial resources, conservation, and others. […]
Speakers’ Bureau
Connecting with the consumers we represent is a key goal of the Division of the Public Advocate (DPA). We are committed to helping individuals understand their rights and responsibilities as customers of a regulated utility, to better understand the regulatory process, and to become more familiar with our agency. The DPA has an active “Speakers’ […]
Contact Information
DoverThomas Collins Building501 N. Dupont HighwaySuite 3BDover, DE 19901 Phone: (302) 241-2555Toll-free in Delaware: 1 (888) 607-2427 Wilmington820 N. French Street4th FloorWilmington, DE 19801Phone: (302) 577-5077 EmailPublic Advocate
Frequently Asked Questions (FAQs)
What is the Division of Public Advocate? The Division of the Public Advocate (DPA) is the State agency that represents consumers before the Delaware Public Service Commission (PSC) whenever a PSC-regulated utility company (electric, natural gas, wastewater, water, or basic telephone service) in Delaware seeks a change in rates or a change in the delivery […]
Requests for Proposals (RFPs)
The Delaware Division of the Public Advocate is statutorily charged with advocating for the lowest reasonable rates for residential and small commercial customers of public utilities (electric, natural gas, water, wastewater) regulated by the Delaware Public Service Commission (“PSC”). To fulfill that obligation, the DPA will, as needed, issue Requests for Proposals (“RFPs”) seeking the […]
Annual Reports
The mission of the Division of the Public Advocate (DPA) is to advocate for the lowest reasonable rates for consumers, consistent with the maintenance of adequate utility service and consistent with an equitable distribution of rates among all classes of consumers. Through our participation in proceedings before the Public Service Commission, we have helped to […]
