Consumer Information
The Division of the Public Advocate strongly believes that information and knowledge helps to empower customers. With that in mind, we have created dedicated web pages related to regulated utility services – electric, natural gas, cable, water, wastewater, and telecommunications – and offering important information on topics such utility programs, financial resources, conservation, and others. […]
Speakers’ Bureau
Connecting with the consumers we represent is a key goal of the Division of the Public Advocate (DPA). We are committed to helping individuals understand their rights and responsibilities as customers of a regulated utility, to better understand the regulatory process, and to become more familiar with our agency. The DPA has an active “Speakers’ […]
Contact Information
Frequently Asked Questions (FAQs)
What is the Division of Public Advocate? How does the DPA represent consumer interests before the PSC? How else does the DPA work for consumers? What should I do if I have a question or complaint about my utility bill or service? Who can I contact if I have a complaint with my long distance […]
Requests for Proposals (RFPs)
The Delaware Division of the Public Advocate is statutorily charged with advocating for the lowest reasonable rates for residential and small commercial customers of public utilities (electric, natural gas, water, wastewater) regulated by the Delaware Public Service Commission (“PSC”). To fulfill that obligation, the DPA will, as needed, issue Requests for Proposals (“RFPs”) seeking the […]
Accomplishments
The mission of the Division of the Public Advocate (DPA) is to advocate for the lowest reasonable rates for consumers, consistent with the maintenance of adequate utility service and consistent with an equitable distribution of rates among all classes of consumers. Through our participation in proceedings before the Public Service Commission, we have helped to […]
About the Division of the Public Advocate
The Division of the Public Advocate (DPA) was established in 1978 after public outcry over steadily and sharply increasing electricity rates. In establishing the DPA, the General Assembly charged the Public Advocate with representing consumer interests whenever PSC-regulated utility companies in Delaware seek changes in the delivery of services or changes in rates for electric […]
Opposition of Cost Allocation
This morning, Public Advocate Drew Slater sent a letter to PJM ahead of their board meeting later this week opposing the cost allocation of the Artificial Island project. You can read the letter here.
News Journal Article on Artificial Island
The News Journal wrote an article on Artificial Island and the cost to consumers. We appreciate them bringing this important issue to the forefront to inform consumers of the $2-$4 cost per month for the next 40 years. You can read the article here .
Artificial Island Proposal
This morning the DPA had the opportunity to attend the Regional Legislative Electronic Transmission Cost Equity Committee meeting in the Senate Chamber. This meeting was called by the co-chairs, Senator McDowell and Representative Paradee, to hear from PJM on the Artificial Island proposal. We were afforded the opportunity for public comments and our comments are […]
