Water Consumer Information
Artesian Water Co. customers: By Order No. 8468 (Oct. 22, 2013), Artesian Water Company is now permitted to discontinue service at a location “when a customer is found to be using or receiving unauthorized water volumes through manipulation, bypass or unauthorized use of the meter.” In order to restore service, the customer will be required […]
Natural Gas Consumer Information
Delmarva Power and Light, Inc. (“Delmarva Power”) Chesapeake Utilities Corporation Both Delmarva Power and Chesapeake offer a number of programs designed to help their customers, some of which are highlighted below. DPA is offering this information as a service to the customers we represent, but we do not administer or control any of the listed […]
Telecommunications Consumer Information
Recent legislation modifying Title 26, Chapter I, Subchapter VII-A removed basic telephone services from the regulatory oversight of the Public Service Commission effective July 1, 2013, except in locations where there is no alternative provider (this includes cable/voice over internet protocol, wireline, or wireless). This means that in most cases neither the PSC nor the […]
Electric Consumer Information
Non-profit organizations may be eligible to have an energy assessment of their facilities at a substantially reduced cost. An energy assessment is an important first step in understanding your energy usage and discovering ways to make your building more energy efficient and comfortable. The Delaware Sustainable Energy Utility (SEU) will cover 90% of the cost of an […]
Cable Consumer Information
Atlantic Broadband Comcast Cable Verizon Delaware LLC | (En Español) Many cable providers offer programs designed to help their customers, some of which are highlighted below. DPA is offering this information as a service to the customers we represent, but we do not administer or control any of the listed programs. Please contact your […]
PSC Regulated Utilities
Below are the utilities under the jurisdiction of the Public Service Commission (“PSC”). The Division of the Public Advocate may intervene in cases filed at the PSC by any of these utility providers. Don’t wait for a disconnection notice! If you have difficulty paying your utility bill, contact your service provider as soon as you […]
Consumer Information
The Division of the Public Advocate strongly believes that information and knowledge helps to empower customers. With that in mind, we have created dedicated web pages related to regulated utility services – electric, natural gas, cable, water, wastewater, and telecommunications – and offering important information on topics such utility programs, financial resources, conservation, and others. […]
Speakers’ Bureau
Connecting with the consumers we represent is a key goal of the Division of the Public Advocate (DPA). We are committed to helping individuals understand their rights and responsibilities as customers of a regulated utility, to better understand the regulatory process, and to become more familiar with our agency. The DPA has an active “Speakers’ […]
Contact Information
Frequently Asked Questions (FAQs)
What is the Division of Public Advocate? How does the DPA represent consumer interests before the PSC? How else does the DPA work for consumers? What should I do if I have a question or complaint about my utility bill or service? Who can I contact if I have a complaint with my long distance […]
