Cable Consumer Information
The PSC’s role in the regulation is limited by state and federal laws. The PSC may grant franchises to cable system operators providing service in unincorporated areas of the state, as well as terminate or revoke previously granted franchises. Rate regulation by the PSC is limited by Federal law to the basic service level and associated equipment and installation charges, and then the PSC must approve any proposed rates calculated in accordance with the rules of the Federal Communications Commission (“FCC”). Finally, there is some general oversight by the PSC regarding quality of service by cable providers granted a franchise by the PSC.
Satellite providers are not regulated by the PSC.
Regulated Utilities
- Atlantic Broadband
- Customer Service: 1-800-559-1746
- Comcast Cable
- Customer Service: 1-800-934-6489
- Customer Service Center Locator: pay your bill, manage your account, or subscribe to additional services. You can also pick up, return or exchange your Comcast equipment.
- Mediacom Delaware LLC
- Customer Service: 1-855-633-4226
- Verizon Delaware LLC | En Español
- Customer Service: 1-855-633-4226
Utility Programs
Many cable providers offer programs designed to help their customers, some of which are highlighted below. DPA is offering this information as a service to the customers we represent, but we do not administer or control any of the listed programs. Please contact your cable service provider directly for more information.
Comcast Cable
Comcast now offers “Internet Essentials” and en Español which provides low-cost Internet service, computer equipment and free digital literacy training to families having at least one child eligible to participate in the National School Lunch Program.
Financial Resources
If you need help paying your bill, you should first contact your utility provider which, in most cases, is willing to work with you to avoid termination of service.