David L. Bonar, Public Advocate
Welcome to the web site of the Division of the Public Advocate (DPA). The role of the Public Advocate is to advocate for the lowest reasonable rates for residential and small commercial utility consumers, consistent with a fair distribution of rates and maintaining reliable utility service.
The Public Advocate represents the interests of investor-owned utility consumers in any matter or proceeding before the Delaware Public Service Commission (PSC) involving rates, services or practices of public utilities regulated by the PSC. The Public Advocate also represents the interests of utility consumers before the courts of this State, federal courts and federal administrative and regulatory agencies and commissions. Visit our About Agency page to learn more.
The DPA does not offer financial assistance. If you need help paying your utility bill, contact your utility provider as soon as possible or dial '211' for the Delaware Helpline. For out-of-state long distance, the number is 1-800-273-9500.
Freedom Of Information Act (FOIA) - FOIA Requests may be made by mail or in person to the Division of the Public Advocate, 820 N. French St., 4th Floor, Wilmington, Delaware 19801; or to the FOIA Coordinator, Delaware Department of State, Office of the Secretary, 401 Federal Street, Suite 3, Townsend Building, Dover, Delaware 19901; by fax at (302) 577-3297 or (302) 739-3811; by online request form; or by e-mail to the Department of State FOIA Coordinator.
This web site is a tool to help educate and inform the utility customers we represent, so we welcome and we appreciate your feedback. If you have any recommendations for further improvements, or have comments or concerns about the content on these pages, please send a message to the Webmaster. .
The next Commission meeting will be held on Tuesday, May 19, 2015 beginning at 1;00 p.m. in the PSC Hearing Room, Dover, DE. See the agenda and meeting materials for matters to be considered by the Commission. If you are unable to attend in person, the PSC provides a live video stream of this meeting starting at 1:00 p.m. (questions or problems with the service should be directed to the PSC at (302) 736-7500.
"Use the Consumer Action Handbook (CAH) to get help with consumer purchases, problems and complaints. Find consumer contacts at hundreds of companies and trade associations, local, state, and federal government agencies, national consumer organizations, and more." Also available in print, in English and Spanish, from the U.S. General Services Administration at publications.USA.gov.
Read about payment assistance, free trees to help reduce energy use, and other important information in the current Delmarva News Brief.
With temperatures rising, now is a great time to schedule your Home Performance with ENERGY STAR Home Energy Audit! Now through December 2015, Energize Delaware is offering instant rebates of up to 75% to qualified homeowners, bringing the cost of an audit down to $100 in most cases. Not only will you receive expert advice - from a contractor you select - on ways to make your home more comfortable and efficient, your contractor will also install of a number of energy saving devices at not additional cost to you. For more expensive efficiency upgrades that may be recommended as a result of the audit, you may also be eligible to for rebates of up to $6,750 to help offset costs. To get started, simply call (877) 524-1339 and speak with a Home Energy Advisor who can answer questions and guide you through the Process.