David L. Bonar, Public Advocate
Welcome to the web site of the Division of the Public Advocate (DPA). The role of the Public Advocate is to advocate for the lowest reasonable rates for residential and small commercial utility consumers, consistent with a fair distribution of rates and maintaining reliable utility service.
The Public Advocate represents the interests of investor-owned utility consumers in any matter or proceeding before the Delaware Public Service Commission (PSC) involving rates, services or practices of public utilities regulated by the PSC. The Public Advocate also represents the interests of utility consumers before the courts of this State, federal courts and federal administrative and regulatory agencies and commissions. Visit our About Agency page to learn more.
The DPA does not offer financial assistance. If you need help paying your utility bill, contact your utility provider as soon as possible or dial '211' for the Delaware Helpline. For out-of-state long distance, the number is 1-800-273-9500.
Freedom Of Information Act (FOIA) - FOIA Requests may be made by mail or in person to the Division of the Public Advocate, 820 N. French St., 4th Floor, Wilmington, Delaware 19801; or to the FOIA Coordinator, Delaware Department of State, Office of the Secretary, 401 Federal Street, Suite 3, Townsend Building, Dover, Delaware 19901; by fax at (302) 577-3297 or (302) 739-3811; by online request form; or by e-mail to the Department of State FOIA Coordinator.
This web site is a tool to help educate and inform the utility customers we represent, so we welcome and we appreciate your feedback. If you have any recommendations for further improvements, or have comments or concerns about the content on these pages, please send a message to the Webmaster. .
Electric Choice in Delaware: Switching to a third party supplier can help consumers lower their energy bills as compared to remaining on the Standard Offer Service (SOS) energy supply provided by Delmarva Power, yet few residential and small commercial customers have made a switch. To understand barriers and evaluate potential solutions, the Division of the Public Advocate and the Public Service Commission are hosting two workshops, one October 22 and the second October 29, 2015. We encourage residential and small commercial customers, third party energy suppliers, and all interested parties to join in these discussions. Look for "Electric Affordability Workshop" in the PSC Calendar of Events for workshop details.
The next Commission meeting will be held on Tuesday, October 20, 2015 beginning at 1;00 p.m. in the PSC Hearing Room, Dover, DE. See the agenda and meeting materials for matters to be considered by the Commission. If you are unable to attend in person, the PSC will provide a live video stream of this meeting starting at 1:00 p.m. (questions or problems with the service should be directed to the PSC at (302) 736-7500.)
October 5, 2015: Energize Delaware announces a partnership with Catholic Charities to help low-income families qualify for the Weatherization Assistance Program. The Pre-Weatherization Assistance Program will help previously ineligible low-income families prepare their homes to meet the requirements for the Weatherization program. Participating families will receive financing to help with structural repairs such as leaky roofs, broken windows and doors, moisture in crawl spaces, or other minor problems which would negate the benefits of weatherization. The program will remedy issues that caused homes to be deferred from participating in the Weatherization Assistance Program, at no cost to the client. Candidates for the Pre-Weatherization program will come from the existing pool of deferred Weatherization clients. Read more...
On Starting September 21, 2015, the Division of Energy and Climate will implement new solar incentives for the Green Energy Fund for Delmarva Power Customers. The incentive levels are being reduced from a maximum of $15,000 for residential solar system to $3,300 for customer-owned systems and $1,000 for PPA/Lease systems. In addition, non-residential solar systems are being reduced from a maximum of $24,000 to $3,000. Lastly, the non-profit solar systems are being reduced from a maximum of $50,000 to $41,250. More information...