David L. Bonar, Public Advocate
Welcome to the web site of the Division of the Public Advocate (DPA). The role of the Public Advocate is to advocate for the lowest reasonable rates for utility consumers, consistent with an equitable distribution of rates and the maintenance of reliable utility service.
The Public Advocate represents the interests of investor-owned utility consumers in any matter or proceeding before the Delaware Public Service Commission (PSC) involving rates, services or practices of public utilities regulated by the PSC. The Public Advocate also represents the interests of utility consumers before the courts of this State, federal courts and federal administrative and regulatory agencies and commissions. Visit our About Agency page to learn more.
The DPA does not offer financial assistance. If you need help paying your utility bill, contact your utility provider as soon as possible or dial '211' for the Delaware Helpline. For out-of-state long distance, the number is 1-800-273-9500.
The DPA recently performed a complete update to our web site to help make finding information easier. This web site is a tool to help educate and inform the utility customers we represent, so we welcome and we appreciate your feedback. If you have any recommendations for further improvements, or have comments or concerns about the content on these pages, please send a message to the Webmaster. .
Freedom Of Information Act (FOIA) - FOIA Requests may be made by mail or in person to the Division of the Public Advocate, 820 N. French St., 4th Floor, Wilmington, Delaware 19801; or to the FOIA Coordinator, Delaware Department of State, Office of the Secretary, 401 Federal Street, Suite 3, Townsend Building, Dover, Delaware 19901; by fax at (302) 577-3297 or (302) 739-3811; by online request form; or by e-mail to the Department of State FOIA Coordinator.
The Delaware Sustainable Energy Utility (DESEU) is holding a public workshop in New Castle County on March 11, 2014 from 6:00 p.m. to 8:00 p.m. at the Chase Center, 815 Justison Street, Wilmington, DE 19801. The purpose of the workshop is to help the Delaware Sustainable Energy Utility shape its Strategic Plan for 2014 and beyond. For additional information about the DESEU, please their web site at www.EnergizeDelaware.org. The Public Advocate, a member of the DESEU Oversight Board, encourages residents and business owners to attend this public work shop.
"JFC leaders call for check of energy suppliers," Press Release, February 26, 2014
Members of the Joint Finance Committee sent a letter to the Public Service Commission asking it to look into the rules and regulations applicable to third party energy suppliers. The Public Advocate shares in their concerns and encourages customers who shop for electric supply from a third-party supplier to make sure they fully understand the agreement they are entering into, particularly its expiration date. The DPA has created an information sheet to assist customers when they shop. Consumers can also call the Public Advocate at 1.800.607.2427.
The Delaware Division of Energy and Climate works with local non-profit agencies to provide energy conservation services for homes of low-income Delawareans. A family of four making less than $46,000 per year may qualify for free in-home weatherization services that can save owners and renters hundreds of dollars in annual heating bills. For more information about the Weatherization Assistance Program, please contact the Weatherization Team at 302-735-3480, or visit Home Weatherization Services.
2013 Annual Report of the Division of the Public Advocate (January 10, 2014)