David L. Bonar, Public Advocate
Welcome to the web site of the Division of the Public Advocate (DPA). The role of the Public Advocate is to advocate for the lowest reasonable rates for residential and small commercial utility consumers, consistent with a fair distribution of rates and maintaining reliable utility service.
The Public Advocate represents the interests of investor-owned utility consumers in any matter or proceeding before the Delaware Public Service Commission (PSC) involving rates, services or practices of public utilities regulated by the PSC. The Public Advocate also represents the interests of utility consumers before the courts of this State, federal courts and federal administrative and regulatory agencies and commissions. Visit our About Agency page to learn more.
The DPA does not offer financial assistance. If you need help paying your utility bill, contact your utility provider as soon as possible or dial '211' for the Delaware Helpline. For out-of-state long distance, the number is 1-800-273-9500.
Freedom Of Information Act (FOIA) - FOIA Requests may be made by mail or in person to the Division of the Public Advocate, 820 N. French St., 4th Floor, Wilmington, Delaware 19801; or to the FOIA Coordinator, Delaware Department of State, Office of the Secretary, 401 Federal Street, Suite 3, Townsend Building, Dover, Delaware 19901; by fax at (302) 577-3297 or (302) 739-3811; by online request form; or by e-mail to the Department of State FOIA Coordinator.
This web site is a tool to help educate and inform the utility customers we represent, so we welcome and we appreciate your feedback. If you have any recommendations for further improvements, or have comments or concerns about the content on these pages, please send a message to the Webmaster. .
September is National Preparedness Month! The Public Advocate urges all Delawareans to be prepared for any emergency situation that may occur as a result of this, or any, storm. The Delaware Emergency Management Agency's ("DEMA") Disaster Preparedness page offers important information and guides on emergency preparedness during all seasons and events. Additionally, DEMA and the Delaware 911 emergency system have developed the Emergency Preparedness Voluntary Registry for citizens who have special needs. You can also join the State of Delaware Emergency Notification System which is a notification system dedicated to alerting Delaware residents in the event of an emergency in their area. Some utilities also offer storm preparedness information and special programs to assist their customers in emergencies.
The next Commission meeting will be held on Tuesday, September 20, 2016 beginning at 1;00 p.m. in the PSC Hearing Room, Dover, DE. See the agenda and meeting materials for matters to be considered by the Commission. If you are unable to attend in person, the PSC provides a live video stream of its meeting starting at 1:00 p.m. Questions or problems with the service should be directed to the PSC at (302) 736-7500.