David L. Bonar, Public Advocate

David L. Bonar, Public AdvocateWelcome to the web site of the Division of the Public Advocate (DPA). The role of the Public Advocate is to advocate for the lowest reasonable rates for residential and small commercial utility consumers, consistent with a fair distribution of rates and maintaining reliable utility service.

The Public Advocate represents the interests of investor-owned utility consumers in any matter or proceeding before the Delaware Public Service Commission (PSC) involving rates, services or practices of public utilities regulated by the PSC. The Public Advocate also represents the interests of utility consumers before the courts of this State, federal courts and federal administrative and regulatory agencies and commissions. Visit our About Agency page to learn more.

The DPA does not offer financial assistance. If you need help paying your utility bill, contact your utility provider as soon as possible or dial '211' for the Delaware Helpline. For out-of-state long distance, the number is 1-800-273-9500.

Freedom Of Information Act (FOIA) - FOIA Requests may be made by mail or in person to the Division of the Public Advocate, 820 N. French St., 4th Floor, Wilmington, Delaware 19801; or to the FOIA Coordinator, Delaware Department of State, Office of the Secretary, 401 Federal Street, Suite 3, Townsend Building, Dover, Delaware 19901; by fax at (302) 577-3297 or (302) 739-3811; by online request form; or by e-mail to the Department of State FOIA Coordinator.

This web site is a tool to help educate and inform the utility customers we represent, so we welcome and we appreciate your feedback. If you have any recommendations for further improvements, or have comments or concerns about the content on these pages, please send a message to the Webmaster. .

Current Events

Public Comment Sessions regarding Artesian Water Company's proposed $9.9 million rate increase will be held on July 24, 2014 at 6:00 P.M., Dover Office; on July 29, 2014 at 7:00 P.M., Carvel State Office Bldg., Wilmington, DE; and on July 31, 2014 at 7:00 P.M., Cape Henlopen High School, Lewes, DE. You may also submit your comments on Artesian's application and proposed increase using the PSC's new application Delafile. Search for Docket No. 14-132.

On July 8, 2014, the Delaware Public Service Commission opened Docket No. 14-193 to examine the proposed merger between Exelon and Pepco Holdings (the parent company of Delmarva Power). Order No. 8581 includes a procedural schedule which calls for public comment sessions to be held in September 2014 and an evidentiary hearing to be held in mid-December 2014. You can now view all documents related to this filing, as well as file your comments on the application, using the PSC's new application Delafile.

The Delaware Division of Energy and Climate works with local non-profit agencies to provide energy conservation services for homes of low-income Delawareans. A family of four making less than $46,000 per year may qualify for free in-home weatherization services that can save owners and renters hundreds of dollars in annual heating bills. For more information about the Weatherization Assistance Program, please contact the Weatherization Team at 302-735-3480, or visit Home Weatherization Services.

2013 Annual Report of the Division of the Public Advocate (January 10, 2014)