David L. Bonar, Public Advocate
Welcome to the web site of the Division of the Public Advocate (DPA). The role of the Public Advocate is to advocate for the lowest reasonable rates for utility consumers, consistent with an equitable distribution of rates and the maintenance of reliable utility service.
The Public Advocate represents the interests of investor-owned utility consumers in any matter or proceeding before the Delaware Public Service Commission (PSC) involving rates, services or practices of public utilities regulated by the PSC. The Public Advocate also represents the interests of utility consumers before the courts of this State, federal courts and federal administrative and regulatory agencies and commissions. Visit our About Agency page to learn more.
The DPA does not offer financial assistance. If you need help paying your utility bill, contact your utility provider as soon as possible or dial '211' for the Delaware Helpline. For out-of-state long distance, the number is 1-800-273-9500.
The DPA recently performed a complete update to our web site to help make finding information easier. This web site is a tool to help educate and inform the utility customers we represent, so we welcome and we appreciate your feedback. If you have any recommendations for further improvements, or have comments or concerns about the content on these pages, please send a message to the Webmaster. .
Freedom Of Information Act (FOIA) - FOIA Requests may be made by mail or in person to the Division of the Public Advocate, 820 N. French St., 4th Floor, Wilmington, Delaware 19801; or to the FOIA Coordinator, Delaware Department of State, Office of the Secretary, 401 Federal Street, Suite 3, Townsend Building, Dover, Delaware 19901; by fax at (302) 577-3297 or (302) 739-3811; by online request form; or by e-mail to the Department of State FOIA Coordinator.
The next regular meeting of the Public Service Commission will be April 15, 2015 beginning at 1:00 p.m. in its Hearing Room in Dover (view Agenda). Among matters to be considered is Delmarva Power's 2014 SREC Procurement Program (PSC Docket No. 14-41), including comments filed by the Public Advocate.
Public Comments Sessions in the Tidewate Utilities base rate case (PSC Docket No. 13-466) will be held April 15, 17, and 22, 2014. See the Public Notice for times and locations. If you are unable to attend any of these sessions, please contact the Public Advocate's office to discuss your concerns.
The Public Service Commission concluded deliberations in the Delmarva Power electric base rate case (PSC Docket No. 13-115) on April 2, 2014. The overall increase granted to Delmarva is approximately $15.1 million dollars, as opposed to the $42 million initially requested by the Company. A temporary increase of $27.5 million granted by the PSC in October 2013 will be refunded to customers, with interest, in the coming months. PSC Order No. 8549 sets forth the dollar amount of the increase, and full Findings, Opinion and Order detailing the Commission's rationale for its decisions on contested issues will be issued later.
Considering switching to another electric supplier? The DPA has created an information sheet to assist customers when they shop. Consumers can also call the Public Advocate at 1.800.607.2427 if they have questions or concerns.
The Delaware Division of Energy and Climate works with local non-profit agencies to provide energy conservation services for homes of low-income Delawareans. A family of four making less than $46,000 per year may qualify for free in-home weatherization services that can save owners and renters hundreds of dollars in annual heating bills. For more information about the Weatherization Assistance Program, please contact the Weatherization Team at 302-735-3480, or visit Home Weatherization Services.
2013 Annual Report of the Division of the Public Advocate (January 10, 2014)