David L. Bonar, Public Advocate

David L. Bonar, Public AdvocateWelcome to the web site of the Division of the Public Advocate (DPA). The role of the Public Advocate is to advocate for the lowest reasonable rates for residential and small commercial utility consumers, consistent with a fair distribution of rates and maintaining reliable utility service.

The Public Advocate represents the interests of investor-owned utility consumers in any matter or proceeding before the Delaware Public Service Commission (PSC) involving rates, services or practices of public utilities regulated by the PSC. The Public Advocate also represents the interests of utility consumers before the courts of this State, federal courts and federal administrative and regulatory agencies and commissions. Visit our About Agency page to learn more.

The DPA does not offer financial assistance. If you need help paying your utility bill, contact your utility provider as soon as possible or dial '211' for the Delaware Helpline. For out-of-state long distance, the number is 1-800-273-9500.

Freedom Of Information Act (FOIA) - FOIA Requests may be made by mail or in person to the Division of the Public Advocate, 820 N. French St., 4th Floor, Wilmington, Delaware 19801; or to the FOIA Coordinator, Delaware Department of State, Office of the Secretary, 401 Federal Street, Suite 3, Townsend Building, Dover, Delaware 19901; by fax at (302) 577-3297 or (302) 739-3811; by online request form; or by e-mail to the Department of State FOIA Coordinator.

This web site is a tool to help educate and inform the utility customers we represent, so we welcome and we appreciate your feedback. If you have any recommendations for further improvements, or have comments or concerns about the content on these pages, please send a message to the Webmaster. .

Current Events

Comcast to Offer Six Months of Free Internet Essentials Service and Announces Amnesty Plan for Back Due Balances... Learn more

The next meeting of the Public Service Commission will be held on August 19, 2014, starting at 1:00 p.m.: Additional details, including agenda

A Proposed Settlement Agreement has been reached in the Tidewater Utilities Inc. rate case. Under the terms of the proposed settlement, Tidewater will be permitted a revenue increase of $800,000, approximately 2.89%. This is in contrast to the over $2.9 million initially sought by the company when it filed its request. The Commission will consider the Proposed Settlement at an upcoming meeting. To view case related documents, visit the PSC's Delafile system and search for Docket No. 13-466.

On July 25, 2014, Wilkerson Water Company and Prime Hook Water Company (combined) filed an application for a general rate increase and consolidation. To view case related documents, including the application, visit the PSC's Delafile system and search for Docket No. 14-0254.

DNREC's Division of Energy and Climate and the state's Sustainable Energy Utility (SEU) have announced the August 4, 2014 launch of the Joint Green Energy Program with the intention of increasing small-scale photovoltaic installations in Delaware through the state’s Green Energy Fund. Other Green Energy Fund-related incentives and grant applications are being revised to become effective on the same date. Learn more...

How much is that old refrigerator costing you? The U.s. Department of Energy shows consumers how to estimate appliance and home electronic energy use. Maybe it is time to upgrade to a more efficient model!

2013 Annual Report of the Division of the Public Advocate (January 10, 2014)