David L. Bonar, Public Advocate
Welcome to the web site of the Division of the Public Advocate (DPA). The role of the Public Advocate is to advocate for the lowest reasonable rates for residential and small commercial utility consumers, consistent with a fair distribution of rates and maintaining reliable utility service.
The Public Advocate represents the interests of investor-owned utility consumers in any matter or proceeding before the Delaware Public Service Commission (PSC) involving rates, services or practices of public utilities regulated by the PSC. The Public Advocate also represents the interests of utility consumers before the courts of this State, federal courts and federal administrative and regulatory agencies and commissions. Visit our About Agency page to learn more.
The DPA does not offer financial assistance. If you need help paying your utility bill, contact your utility provider as soon as possible or dial '211' for the Delaware Helpline. For out-of-state long distance, the number is 1-800-273-9500.
Freedom Of Information Act (FOIA) - FOIA Requests may be made by mail or in person to the Division of the Public Advocate, 820 N. French St., 4th Floor, Wilmington, Delaware 19801; or to the FOIA Coordinator, Delaware Department of State, Office of the Secretary, 401 Federal Street, Suite 3, Townsend Building, Dover, Delaware 19901; by fax at (302) 577-3297 or (302) 739-3811; by online request form; or by e-mail to the Department of State FOIA Coordinator.
This web site is a tool to help educate and inform the utility customers we represent, so we welcome and we appreciate your feedback. If you have any recommendations for further improvements, or have comments or concerns about the content on these pages, please send a message to the Webmaster. .
The next meeting of the Public Service Commission will be held on December 16, 2014, starting at 10:00 a.m. Additional details, including agenda (links to documents to be considered by the PSC are in the agenda)
Delmarva Power is implementing a new billing system in early 2015. Customers will receive a new account number as part of the conversion process, and will have received a bill insert about what to expect during the transition. See Delmarva's answers to Frequently Asked Questions (FAQs) for more information.
Public Advocate David Bonar urges Delmarva Power customers who have purchased their energy supply from a third party energy supplier to review their contract terms and conditions. Press Release (Oct. 3, 2014)
With temperatures getting cooler, it's time to check out Home Performance with ENERGY STAR (HPwES). Now through December 31, 2014, eligible Delaware homeowners can receive a Home Performance with ENERGY STAR Audit for just $100*, thanks to an immediate 75% discount (max. $300). Homeowners also receive the following energy-saving items (up to a $220 value) at no additional cost: light bulbs, shower heads, faucet aerators, pipe insulation, and smart power strips. Don't delay... find out more today! This program is available throuch the Delaware Sustainable Energy Utility.
2013 Annual Report of the Division of the Public Advocate (January 10, 2014)