Delaware Utility Customer Resources
Low Income Home Energy Assistance Program (LIHEAP)
• Assist with heating and cooling costs
• Eligibility: Income-based (federal/state guidelines)
https://dhss.delaware.gov/dss/liheap
Crisis Assistance Program
• Emergency assistance to prevent utility shutoff
• Eligibility: Must be facing disconnection; income-based
https://www.dhss.delaware.gov/dhss/dssc/energycrisis.html
For Energy Assistance in New Castle County, call 302-654-9295.
For Energy Assistance in Kent County, call 302-674-1782.
For Energy Assistance in Sussex County, call 302-856-6310.
Delaware 211
• Connects residents to utility and emergency assistance programs
• Eligibility: Open access; referred programs may vary
https://delaware211.org/resources/utilities
Call/Text 211 for further information
Catholic Charities
• Emergency assistance for utilities and rent
• Eligibility: Typically, income-based; varies by program
https://www.cdow.org/charities
For Energy Assistance Contact info:
New Castle County, call 302-654-9295 between 9am – 4pm.
Kent County, call 302-674-1782 between 9am – 4pm.
For Energy Assistance in Sussex County, call 302-856-6310 between 9am – 4pm.
Energize Delaware – Customer Relief Fund
• Direct bill assistance for Delmarva customers
• Eligibility: Must be Delmarva customer; income-based
Energize Delaware – Delaware Energy Fund
• Financial assistance for energy costs
• Eligibility: Income-based (low-to-moderate income)
Contact : 302-883-3048
Delmarva Power
• Payment plans, budget billing, hardship programs
• Eligibility: Must be customer; some income-based
https://www.delmarva.com/MyAccount/CustomerSupport/Pages/DE/PaymentOptions.aspx
Contact: 1800-375-7117
Artesian Water Company
• Payment arrangements and assistance referrals
• Eligibility: Must be customer; external programs may be income-based
https://www.artesianwater.com/my-bills-services/payment-options
Contact: 1 (833) 303-3773
Chesapeake Utilities
• Budget billing and payment plans
• Eligibility: Must be customer
https://www.chpkgas.com/customer-care/energy-assistance/public-assistance-programs
Contact: 800.427.2883
Veolia Water Delaware
• Payment plans, LIHWAP assistance, and support programs
• Eligibility: Varies; some income-based
https://sharesnation.org/veolia-cares
Contact: 1-888-942-8080
Tidewater Utilities
• Payment arrangements and customer assistance
• Eligibility: Must be customer
https://www.middlesexwater.com/customer-care/payment-options/flexible-payment-plans
Contact: 877-720-9272
Energy Coordinating Agency (ECA)
• Energy assistance and crisis support services
• Eligibility: Typically, income-based
https://ecasavesenergy.org/services/delaware
Contact: 302-504-6111
Weatherization Assistance Program
• Improves home efficiency (insulation ,sealing, etc.)
• Eligibility: Income-based (low-income households)
https://www.dhss.delaware.gov/dhss/dssc/weatherization.html
Contact: 302-255-9040
DNREC Energy Programs
• Grants and programs for energy efficiency and solar (including low-income solar)
• Eligibility: Varies by program; many income-based
Contact: 302-395-2500
Energize Delaware (SEU Programs)
• Rebates, incentives, and energy efficiency programs
• Eligibility: Some programs open to all; others income-based
Community Solar Programs
• Access to solar energy without installation; reduces monthly costs
• Eligibility: Generally open; some low-income priorities
SEU Energy Efficiency Loan Program
•Financing for home energy improvements and clean energy
• Eligibility: Credit and/or income requirements may apply
Contact: 888-735-1510
Delmarva Power Energy Savings Programs
• Rebates, home energy audits, efficiency upgrades
• Eligibility: Must be customer; some income-based
https://www.delmarva.com/WaysToSave
Contact: 1-800-375-7117