Natural Gas Consumer Information
Regulated Utilities Delmarva Power and Light, Inc. (“Delmarva Power”) Chesapeake Utilities Corporation Utility Programs Both Delmarva Power and Chesapeake offer a number of programs designed to help their customers, some of which are highlighted below. DPA is offering this information as a service to the customers we represent, but we do not administer or control […]
Telecommunications Consumer Information
Regulated Utilities Legislation modifying Title 26, Chapter I, Subchapter VII-A removed basic telephone services from the regulatory oversight of the Public Service Commission effective July 1, 2013, except in locations where there is no alternative provider (this includes cable/voice over internet protocol, wireline, or wireless). This means that in most cases neither the PSC nor […]
Electric Consumer Information
Important Information Non-profit organizations may be eligible to have an energy assessment of their facilities at substantially reduced cost. An energy assessment is an important first step in understanding your energy usage and discovering ways to make your building more energy efficient and comfortable. The Delaware Sustainable Energy Utility (SEU) will cover 90% of the […]
Cable Consumer Information
Regulated Utilities Atlantic Broadband Comcast Cable Verizon Delaware LLC | En Español Utility Programs Many cable providers offer programs designed to help their customers, some of which are highlighted below. DPA is offering this information as a service to the customers we represent, but we do not administer or control any of the listed programs. […]
PSC Regulated Utilities
Below are the utilities under the jurisdiction of the Public Service Commission (“PSC”). The Division of the Public Advocate may intervene in cases filed at the PSC by any of these utility providers. Don’t wait for a disconnection notice! If you have difficulty paying your utility bill, contact your service provider as soon as you […]
Consumer Information
The Division of the Public Advocate strongly believes that information and knowledge helps to empower customers. With that in mind, we have created dedicated web pages related to regulated utility services – electric, natural gas, cable, water, wastewater, and telecommunications – and offering important information on topics such utility programs, financial resources, conservation, and others. […]
Frequently Asked Questions (FAQs)
What is the Division of Public Advocate? The Division of the Public Advocate (DPA) is the State agency that represents consumers before the Delaware Public Service Commission (PSC) whenever a PSC-regulated utility company (electric, natural gas, wastewater, water, or basic telephone service) in Delaware seeks a change in rates or a change in the delivery […]
Annual Reports
The mission of the Division of the Public Advocate (DPA) is to advocate for the lowest reasonable rates for consumers, consistent with the maintenance of adequate utility service and consistent with an equitable distribution of rates among all classes of consumers. Through our participation in proceedings before the Public Service Commission, we have helped to […]
About the Division of the Public Advocate
The Division of the Public Advocate (DPA) was established in 1978 after public outcry over steadily and sharply increasing electricity rates. In establishing the DPA, the General Assembly charged the Public Advocate with representing consumer interests whenever PSC-regulated utility companies in Delaware seek changes in the delivery of services or changes in rates for electric […]
Potential Impact of a FERC Decision
Public Advocate Dave Bonar comments on the potential impact of a FERC decision on the allocation of Artificial Island costs to Delaware customers (The News Journal)
