April is National Safe Digging Month
April is National Safe Digging Month! Digging without knowing the approximate location of underground utilities can result in damage to gas, electric, communications, water and sewer lines, which can lead to service disruptions, serious injuries and costly repairs. Call 8-1-1 BEFORE you dig!
Gov. Carney & Gov. Hogan Issue Letter
Governor Carney and Maryland Governor Larry Hogan issue a joint letter opposing the Artificial Island cost allocation as an unjust rate increase on Delmarva Zone customers. Check out the article here.
General Assembly Passes SJR 1
The General Assembly passed SJR 1 this afternoon, which opposes the Artificial Island project cost allocation and urges PJM to join Delaware, and other parties, contesting the cost allocation before the Federal Energy Regulatory Commission (FERC). This bill was passed unanimously and signed by the Governor.
File a Complaint
Customer Information *First Name *Last Name *Email Business Name *Primary Phone Phone Extension Alt. Phone Number Alt. Phone Extension Mailing Address Mailing Address 2 City State Zipcode Service Address Service Address 2 Service City Complaint Information Utility *Complaint […]
Water Consumer Information
Artesian Water Co. customers: By Order No. 8468 (Oct. 22, 2013), Artesian Water Company is now permitted to discontinue service at a location “when a customer is found to be using or receiving unauthorized water volumes through manipulation, bypass or unauthorized use of the meter.” In order to restore service, the customer will be required […]
Natural Gas Consumer Information
Delmarva Power and Light, Inc. (“Delmarva Power”) Chesapeake Utilities Corporation Both Delmarva Power and Chesapeake offer a number of programs designed to help their customers, some of which are highlighted below. DPA is offering this information as a service to the customers we represent, but we do not administer or control any of the listed […]
Electric Consumer Information
Non-profit organizations may be eligible to have an energy assessment of their facilities at a substantially reduced cost. An energy assessment is an important first step in understanding your energy usage and discovering ways to make your building more energy efficient and comfortable. The Delaware Sustainable Energy Utility (SEU) will cover 90% of the cost of an […]
PSC Regulated Utilities
Below are the utilities under the jurisdiction of the Public Service Commission (“PSC”). The Division of the Public Advocate may intervene in cases filed at the PSC by any of these utility providers. Don’t wait for a disconnection notice! If you have difficulty paying your utility bill, contact your service provider as soon as you […]
Frequently Asked Questions (FAQs)
What is the Division of Public Advocate? How does the DPA represent consumer interests before the PSC? How else does the DPA work for consumers? What should I do if I have a question or complaint about my utility bill or service? Who can I contact if I have a complaint with my long distance […]
Requests for Proposals (RFPs)
The Delaware Division of the Public Advocate is statutorily charged with advocating for the lowest reasonable rates for residential and small commercial customers of public utilities (electric, natural gas, water, wastewater) regulated by the Delaware Public Service Commission (“PSC”). To fulfill that obligation, the DPA will, as needed, issue Requests for Proposals (“RFPs”) seeking the […]
