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Delaware Division of the
Public Advocate


 Pages Tagged With: "customers"

Public Advocate Calls on White House to Deny Subsidies for Coal and Nuclear Plants

Dover, Del. – Delaware’s Public Advocate today issued a letter to the White House asking the Trump administration to deny a request for emergency bailouts for aging coal and nuclear power plants owned by a large regional energy supplier. The letter addresses a recent filing from Ohio-based FirstEnergy Solutions asking the federal Department of Energy to […]

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Commission Approves DPA Petition to Reduce Utility Rates in Light of Federal Tax Cuts

FOR IMMEDIATE RELEASE January 16, 2018    Contact: Drew Slater Public Advocate 302-388-1100   Commission Approves Public Advocate’s Petition to Reduce Utility Rates in Light of Federal Tax Cuts   DOVER – The Delaware Public Service Commission today approved a petition from the state’s Public Advocate to ensure that consumers will receive the benefits of […]

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Public Advocate Calls for Refund of Corporate Tax Windfall To Customers

Contact: Andrew Slater – 302-388-1100 December 28, 2017   On December 22, 2017, President Donald Trump signed the Tax Cut and Jobs Act of 2017 (TCJA) into law. This law will result in a reduction in the corporate tax rate of 14 percent, from 35 percent to 21 percent, effective February 1, 2018. Such a […]

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April is National Safe Digging Month

April is National Safe Digging Month! Digging without knowing the approximate location of underground utilities can result in damage to gas, electric, communications, water and sewer lines, which can lead to service disruptions, serious injuries and costly repairs. Call 8-1-1 BEFORE you dig!

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File a Complaint

Customer Information *First Name   *Last Name   *Email   Business Name   *Primary Phone   Phone Extension   Alt. Phone Number   Alt. Phone Extension   Mailing Address   Mailing Address 2   City   State   Zipcode   Service Address   Service Address 2   Service City   Complaint Information Utility   *Complaint […]

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PSC Regulated Utilities

Below are the utilities under the jurisdiction of the Public Service Commission (“PSC”). The Division of the Public Advocate may intervene in cases filed at the PSC by any of these utility providers. Don’t wait for a disconnection notice! If you have difficulty paying your utility bill, contact your service provider as soon as you […]

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Consumer Information

The Division of the Public Advocate strongly believes that information and knowledge helps to empower customers. With that in mind, we have created dedicated web pages related to regulated utility services – electric, natural gas, cable, water, wastewater, and telecommunications – and offering important information on topics such utility programs, financial resources, conservation, and others. […]

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Frequently Asked Questions (FAQs)

What is the Division of Public Advocate? How does the DPA represent consumer interests before the PSC? How else does the DPA work for consumers? What should I do if I have a question or complaint about my utility bill or service? Who can I contact if I have a complaint with my long distance […]

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Stella Storm Power Outages

There are more than 30,000 DPL customers without power in New Castle County due to the Stella storm. If you are experiencing an outage, call 1-800-898-8042. More information to follow here and on Facebook.

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