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Delaware Division of the
Public Advocate


 Pages Tagged With: "water"

Suez Water Delaware Issues Boil Water Alert

Update (5/25/17 12:00pm): This alert has been canceled after review by the Office of Drinking Water after confirmed clean lab tests. This afternoon Suez Water issued an alert for northern New Castle County residents asking that they boil their water due to a large main break. The following communities are asked to boil their water […]

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Water Consumer Information

Artesian Water Co. customers: By Order No. 8468 (Oct. 22, 2013), Artesian Water Company is now permitted to discontinue service at a location “when a customer is found to be using or receiving unauthorized water volumes through manipulation, bypass or unauthorized use of the meter.” In order to restore service, the customer will be required […]

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PSC Regulated Utilities

Below are the utilities under the jurisdiction of the Public Service Commission (“PSC”). The Division of the Public Advocate may intervene in cases filed at the PSC by any of these utility providers. Don’t wait for a disconnection notice! If you have difficulty paying your utility bill, contact your service provider as soon as you […]

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Consumer Information

The Division of the Public Advocate strongly believes that information and knowledge helps to empower customers. With that in mind, we have created dedicated web pages related to regulated utility services – electric, natural gas, cable, water, wastewater, and telecommunications – and offering important information on topics such utility programs, financial resources, conservation, and others. […]

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Frequently Asked Questions (FAQs)

What is the Division of Public Advocate? How does the DPA represent consumer interests before the PSC? How else does the DPA work for consumers? What should I do if I have a question or complaint about my utility bill or service? Who can I contact if I have a complaint with my long distance […]

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About the Division of the Public Advocate

The Division of the Public Advocate (DPA) was established in 1978 after public outcry over steadily and sharply increasing electricity rates. In establishing the DPA, the General Assembly charged the Public Advocate with representing consumer interests whenever PSC-regulated utility companies in Delaware seek changes in the delivery of services or changes in rates for electric […]

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Artesian Water Company, Inc. Filed an Application

Artesian Water Company, Inc. filed an application (PSC Docket No. 14-132) seeking an increase in total revenue of slightly more than $9.98 million. This represents an incremental increase of 12.59%a however, by including the Distribution System Improvement Charge (“DSIC”) of 3.32% currently in place, which is set to zero upon filing for a general rate […]

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Artesian Wastewater Increase

Effective October 8, 2013, rates for customers of Artesian Wastewater Management, Inc. will increase to $80 per EDU per month (EDU stands for Equivalent Dwelling Unit; most residential customers are charged 1 EDU). By Order No. 8442, rates will increase to $85 per EDU per month approximately one year later on September 14, 2014. The […]

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