Customer Information *First Name *Last Name *Email Business Name *Primary Phone Phone Extension Alt. Phone Number Alt. Phone Extension Mailing Address Mailing Address 2 City State Zipcode Service Address Service Address 2 Service City Complaint Information Utility *Complaint […]
Artesian Water Co. customers: By Order No. 8468 (Oct. 22, 2013), Artesian Water Company is now permitted to discontinue service at a location “when a customer is found to be using or receiving unauthorized water volumes through manipulation, bypass or unauthorized use of the meter.” In order to restore service, the customer will be required […]
Delmarva Power and Light, Inc. (“Delmarva Power”) Chesapeake Utilities Corporation Both Delmarva Power and Chesapeake offer a number of programs designed to help their customers, some of which are highlighted below. DPA is offering this information as a service to the customers we represent, but we do not administer or control any of the listed […]
Non-profit organizations may be eligible to have an energy assessment of their facilities at a substantially reduced cost. An energy assessment is an important first step in understanding your energy usage and discovering ways to make your building more energy efficient and comfortable. The Delaware Sustainable Energy Utility (SEU) will cover 90% of the cost of an […]
Below are the utilities under the jurisdiction of the Public Service Commission (“PSC”). The Division of the Public Advocate may intervene in cases filed at the PSC by any of these utility providers. Don’t wait for a disconnection notice! If you have difficulty paying your utility bill, contact your service provider as soon as you […]
What is the Division of Public Advocate? How does the DPA represent consumer interests before the PSC? How else does the DPA work for consumers? What should I do if I have a question or complaint about my utility bill or service? Who can I contact if I have a complaint with my long distance […]
The Delaware Division of the Public Advocate is statutorily charged with advocating for the lowest reasonable rates for residential and small commercial customers of public utilities (electric, natural gas, water, wastewater) regulated by the Delaware Public Service Commission (“PSC”). To fulfill that obligation, the DPA will, as needed, issue Requests for Proposals (“RFPs”) seeking the […]
The News Journal wrote an article on Artificial Island and the cost to consumers. We appreciate them bringing this important issue to the forefront to inform consumers of the $2-$4 cost per month for the next 40 years. You can read the article here .
This morning the DPA had the opportunity to attend the Regional Legislative Electronic Transmission Cost Equity Committee meeting in the Senate Chamber. This meeting was called by the co-chairs, Senator McDowell and Representative Paradee, to hear from PJM on the Artificial Island proposal. We were afforded the opportunity for public comments and our comments are […]
As of 7:00am, approximately 1,800 customers are without power and should be restored by noon today. If your power is still out and you need assistance with food or lodging, please contact the Red Cross at 1-800-733-2767.