Division of the Public Advocate

Welcome to the Division of the Public Advocate's online utility customer complaint filing system. Before you file your complaint with us, please contact your service provider first. Often, your complaint can be resolved immediately and satisfactorily once the company is notified of the problem. If you still have disputes with your service provider after you have talked with them, we will be glad to assist you in resolving your problems. Please fill out the following information.		Services provided by long distance telephone carriers, cable/satellite dish companies, internet service providers and wireless phone companies are not regulated by the Delaware Publis Service Commission. For complaints or concerns on those services, you may contact the Consumer & Governmental Affairs Bureau of the Federal Communications Commission (FCC). Click Here to find information on how to contact FCC.
Note: Fields with an * (Asterisk) have to be filled

Person Making Complaint
Prefix	First Name	M.I.	Last Name	Name Suffix	Relation to the Account Owner
Mr. Mrs. Ms.				Jr. Sr. II. III. IV.

Street		Apt.
City	County	State	Zip Code

Email Address
@
Home Phone	Work Phone	Fax
( ) ext.	( ) ext.	( ) ext.

Account Information
Names of Account Holder
First Name*	M.I.	Last Name*	Name Suffix
			Jr. Sr. II. III. IV.

Account Number *
Service Address (If different from above)
Street		Apt.
City	County	State	Zip Code

Utility Name	Service	Service Type
	Cable Electric/Gas Gas Telephone Water	Residential Commercial

Complaint

Complaint Categories (Please Check)

1. Disputed Charges 2. Disagreement on Payment Plan 3. Other Billing Problems: estimated bills, untimely bills 4. Denial of Service 5. Service Outage/Disconnection 6. Unauthorized Service Change 7. Product Quality: equipment and product of poor quality, unsatisfied delivery of service 8. Customer Service: unresponsive, insensitive, rude, automated phone system of difficult to use 9. Technical: safety, installation, repair, meter problem 10. Rates: rate increases 11. Marketing: unmet promise, false marketing 12. Others:

Details of the Complaint

Have you contacted the utility company representative?

Yes  No

If yes, the name of the representative you have contacted

Mr. Mrs. Ms.

The date you contacted your utility company (mm/dd/yyyy)

/ /

Outcomes of your discussion with the company regarding your complaint

Name of organization who referred you to the DPA

For Office Use Only
Staff	Actions Taken by DPA
GAP SD KW JCC SB
Settlement Date  (mm/dd/yyyy)	Final Results

Last Updated: